Review Management
Made Easy!
Tired of struggling to manage your online reputation? Say goodbye to the hassle with How Did We Do? A handy all-in-one review management software integrated with 40+ platforms such as Google, Facebook, Trustpilot and Yelp. Allowing you to effortlessly request, obtain, manage, and share reviews in one place.
Getting reviews for your business shouldn’t be a chore. With How Did We Do, it’s easier than ever. Say goodbye to the days of forgetting to ask for feedback. Our intuitive web app makes it simple for you to request, view, reply, and share your reviews – all in one convenient place.
Don’t let your online reputation slip through the cracks. Join How Did We Do today and unlock the power of reviews to elevate your business to new heights of success.
Why Do Reviews Matter?
Your reviews shape your brand—let’s make sure they work for you.
Stand Out from Competitors
A strong review presence makes your business the clear and confident choice in a crowded market.
Build Instant Trust
Potential customers rely on reviews to decide whether your business is credible and trustworthy.
Influence Purchasing Decisions
Positive reviews directly impact conversions—people are more likely to buy from businesses with great feedback.
Boost Local SEO
Fresh, high-quality reviews help improve your visibility in local search results, driving more organic traffic.
Drive Continuous Improvement
Reviews offer real-time insights into customer experiences, helping you refine and improve your service.
Improve Your Online Reputation
Experience seamless review management with our platform. Easily monitor and reply to all your reviews from various platforms, ensuring no feedback goes unnoticed.
Engage with your customers effectively by promptly responding to their reviews, demonstrating your commitment to their satisfaction.
Address private negative feedback directly to rebuild trust and continuously improve your business operations. With our user-friendly interface, managing your online reputation has never been easier.
Benefits of Our Review Management Platform
Why Choose Us?
Everything you need to grow with reviews—simplified and stress-free.
- Build Trust Online
Showcase fresh, positive reviews to enhance your credibility and attract new customers. - Automate the Process
Send review requests through WhatsApp, Email, SMS, or QR codes—without lifting a finger. - Improve Customer Engagement
Connect with customers where they are, and make it easy for them to leave feedback. - Turn Visitors into Customers
Display real reviews on your website to build trust and increase conversions. - Protect Your Reputation
Handle negative feedback privately and resolve issues before they go public. - Use Reviews as Marketing
Leverage your best reviews across social media to amplify your brand. - No Hidden Fees or Ads
You get full access to powerful tools—no surprises, no upsells. - Boost Visibility
More reviews help improve your presence in search results and attract more attention. - Centralise Your Workflow
Manage all your reviews and responses from one simple dashboard.
Review Management Platform Features
Effortless Review Collection
Make it simple for your customers to leave reviews—without the manual follow-up.
- Automated Emails & SMS
- Set up once and let the system do the work. Automatically send review requests via email and SMS the moment the time is right.
- QR Code Review Requests
- Generate QR codes to display on receipts, signs, or packaging—perfect for in-person interactions and physical locations.
- Smart Reminders
- Increase your response rates with automated follow-ups. Choose to remind customers after 3 days, 7 days, or both—via SMS and email.
- Customise Your Template
- Tailor your review requests to match your brand’s voice and tone.
- Branded Review Links
- Control how your request links appear. Customise the URL, preview title, and even add your logo and company name for a professional touch.
All Your Reviews. One Dashboard.
Stay on top of every customer review—without bouncing between platforms.
- Real-Time Email Alerts
- Never miss a new review. Get instant email notifications so you can respond quickly and stay engaged with your customers.
- Integrate with 40+ Platforms
- Connect seamlessly with major review sites like Google, Facebook, Trustpilot, Yelp, and many more. Monitor your reputation across the web, all from one place.
- Add Custom Platforms
- Don’t see your platform listed? No problem. Easily add custom review sources to track every corner of your online presence.
- Unified Review Dashboard
- Manage and monitor reviews from all platforms in a single, easy-to-use dashboard. Save time, stay organized, and focus on what matters—your customers.
Respond Faster. Stay in Control.
Take charge of your online reputation—without jumping through hoops.
- Reply In-App to Google & Facebook Reviews
- Respond to Google and Facebook reviews directly from your dashboard. No switching tabs, no extra logins—just quick, seamless replies in one place.
- One-Click Reply Links for Other Platforms
- For platforms that don’t support in-app responses, we’ll take you straight to the right place. Just click and reply—easy.
- AI-Powered Reply Suggestions
- Save time with smart AI-generated replies for Google and Facebook reviews. Use them as-is, tweak them, or write your own—your tone, your choice.
- Custom Text Options
- Prefer a personal touch? Craft and send custom responses anytime, directly from your dashboard.
Turn Reviews Into Marketing Power
Show the world what your customers are saying—with ease.
- Share to Facebook & Instagram
- Post glowing reviews to your social channels directly from your dashboard. No downloading, no copy-pasting—just click, customise, and share.
- Customisable Social Media Templates
- Keep your branding consistent. With templates that you can fully tailor with your logo, colours, and the option to hide reviewer data.
- Live Review Widgets for Your Website
- Showcase fresh, positive reviews where it matters most—your website. Choose from a variety of display options:
- Carousel – eye-catching and dynamic
- Feed – real-time stream of your latest reviews
- Video – feature customer video testimonials you’ve received
- Pop-Up – grab attention without disrupting the user experience
- Badge – a simple, trust-boosting element for any page
- Showcase fresh, positive reviews where it matters most—your website. Choose from a variety of display options:
Let your happy customers do the talking—and start turning reviews into real results.
Handle Negative Feedback Privately
Turn unhappy experiences into opportunities—before they go public.
- Customisable Pre-Screening Settings
- Set your own threshold (we recommend 3 stars or less) to catch negative reviews before they’re posted publicly.
- Private Feedback Collection
- When a customer leaves a low rating, they’ll be prompted to share more details privately—rather than posting directly on a review site.
- Resolve Issues Before They Escalate
- You’ll receive the feedback instantly, giving you a chance to follow up, make amends, and turn the situation around—without damaging your public reputation.
Protect your brand while showing customers you care enough to make things right.
Actionable Insights at a Glance
Stay on top of your reputation with real-time data that actually means something.
- Unified Review Dashboard
- Track reviews from all your connected platforms—Google, Facebook, Yelp, and more—in one clean, easy-to-read dashboard.
- Key Metrics, Clearly Displayed
- Get a full overview of your performance, including:
- Total Reviews Received
- New Public Reviews
- Review Count by Platform
- Average Rating Growth Over Time
- Negative Feedback Reports
- Get a full overview of your performance, including:
- Growth Charts & Trends
- Visualise your progress with charts showing review volume, average rating changes, and feedback trends.
- Campaign & QR Code Performance
- See how your outreach is working:
- Total Invites Sent
- Unique Review Link Visits
- QR Code Scans
- See how your outreach is working:
How it Works
Current Integrations
